Storage Hounslow Terms and Conditions
These Terms and Conditions set out the basis on which Storage Hounslow provides storage services and related removal and transport services. By placing a booking, using our facilities, or instructing us to carry out any services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, partnership, company, or organisation that books or uses our services.
Services means storage services and any associated removal, packing, loading, unloading, or transport services we agree to provide.
Storage Unit means any unit, room, container, or space allocated to you for storage.
Agreement means the contract between you and Storage Hounslow incorporating these Terms and Conditions and any written confirmation or invoice we issue.
2. Scope of Services
Storage Hounslow provides storage facilities and, where requested, removal and transport services to move goods to or from storage or another location. All services are subject to availability and these Terms and Conditions. We reserve the right to refuse any booking without explanation.
3. Booking Process
3.1 Bookings may be made online, in person, or via written communication where available. A booking is only confirmed when we issue a written confirmation or invoice referencing the services, dates, and any applicable charges.
3.2 When making a booking, you must provide accurate and complete information, including the nature, volume, and approximate value of goods, access requirements, and any special handling needs. We may adjust pricing or refuse to handle goods if information provided is inaccurate or incomplete.
3.3 For removal and transport services linked to storage, you are responsible for providing clear access at collection and delivery addresses, including any parking, loading, or access permits that may be required.
3.4 Any quotation given is based on the information you provide and is valid only for the period stated. If no period is stated, the quotation will be valid for 30 days from the date of issue. A quotation is not an offer and may be withdrawn or amended before we accept a booking.
4. Duration and Renewal of Storage
4.1 Storage is provided on a periodic basis, typically weekly or monthly, as specified in your Agreement or invoice.
4.2 Unless otherwise agreed in writing, storage will automatically continue on a rolling basis at the prevailing rate until terminated by you or us in accordance with these Terms and Conditions.
4.3 We may vary storage charges by giving you prior written notice. Any change in charges will take effect from the next billing period following the date of the notice.
5. Payments and Charges
5.1 All charges for storage, removal, and associated services will be set out in our quotation, confirmation, or invoice. Prices are stated in pounds sterling and, where applicable, are inclusive or exclusive of VAT as indicated.
5.2 Unless otherwise agreed, payment for storage is due in advance for each billing period. Payment for removal and transport services is due in advance or on completion of the service, as stated in your confirmation.
5.3 We accept payment by the methods specified by us from time to time. You are responsible for ensuring that payments are received by the due date. If a payment is rejected or reversed, you remain liable for the outstanding amount.
5.4 If you fail to make any payment when due, we may charge interest on the overdue amount at the statutory rate from the due date until payment is received in full. We may also charge reasonable administration fees for late or failed payments.
5.5 In the event of persistent non-payment, we reserve the right to deny access to your Storage Unit, to terminate the Agreement, and to exercise a lien over your goods as described in section 10.
6. Cancellations and Amendments
6.1 You may cancel a storage booking before the agreed start date by providing written notice. Where you cancel within the cooling-off period, if applicable, your rights will be governed by consumer protection law. Where no such rights apply, our standard cancellation terms will apply.
6.2 For removal and transport services, you may cancel or amend your booking subject to any minimum notice period specified in your confirmation. If you cancel or amend with less notice than required, we may charge a cancellation fee up to the full amount of the quoted price, depending on the costs incurred and our inability to reallocate the booking.
6.3 We may cancel or amend a booking where necessary due to operational, safety, or legal reasons. Where possible, we will offer an alternative date or a refund of any pre-paid charges for services not provided. We will not be liable for any indirect loss or consequential costs arising from such cancellation.
7. Access and Security
7.1 Access to your Storage Unit is subject to our opening hours, security procedures, and any access arrangements agreed with you. You must comply with all site rules and safety instructions.
7.2 You are responsible for the security of your unit and the safe keeping of any keys, access codes, or fobs issued or used by you. You must not share keys or codes with unauthorised persons. If you suspect that security has been compromised, you must inform us as soon as reasonably practicable.
7.3 We may access your Storage Unit in the following circumstances: with your consent; where required by law or by relevant authorities; in an emergency where we reasonably believe there is a risk to safety, property, or the environment; or to carry out inspections, maintenance, or enforcement of these Terms and Conditions. Where practicable, we will give prior notice, but this may not always be possible.
8. Prohibited and Restricted Items
8.1 You must not store or request us to handle any of the following: illegal goods, stolen goods, live or dead animals, perishable foodstuffs, flammable or explosive substances, gas cylinders, firearms or ammunition, chemicals, toxic or hazardous materials, waste, or items that may cause nuisance, damage, or risk to health and safety.
8.2 If we discover or reasonably suspect that prohibited or unsafe items are stored or presented for removal, we may refuse to move or store them, require you to remove them immediately, or arrange for their lawful disposal at your expense. We may also terminate the Agreement with immediate effect.
8.3 You must inform us in advance of any fragile, unusually heavy, or high-value items so that we can assess whether they can be safely transported or stored and, if so, on what terms.
9. Waste Regulations and Environmental Compliance
9.1 You are responsible for ensuring that any goods placed into storage or presented for removal comply with applicable waste and environmental regulations. Goods that constitute controlled waste, hazardous waste, or electrical and electronic equipment must be managed and disposed of in accordance with the law.
9.2 Our services do not include the disposal of waste unless expressly stated in writing. We are not a general waste carrier or disposal service. Any request for disposal services will be subject to separate terms and charges and will only be accepted where lawful and appropriately documented.
9.3 You must not abandon goods or leave unwanted items in common areas or outside your Storage Unit. Any such items may be treated as waste and removed or disposed of at your expense.
9.4 If your goods cause contamination, pollution, or any breach of environmental laws, you will be responsible for all resulting costs, including cleaning, remediation, and any regulatory charges or fines attributable to your actions or omissions.
10. Lien and Sale of Goods
10.1 We have a lien over all goods in our possession for all amounts due and unpaid in respect of storage, removal, and associated charges, including interest and costs.
10.2 If any sum remains unpaid for more than 30 days after the due date, we may deny you access to your goods and give you written notice requiring payment within a specified period.
10.3 If payment is not made within the period stated in the notice, we may, at our discretion, sell some or all of your goods and apply the proceeds towards the outstanding amounts and reasonable costs of sale. Any surplus will be held for you, subject to your claim and applicable law.
10.4 Where goods have little or no saleable value, we may dispose of them. You will remain liable for any shortfall between the sale or disposal proceeds and the total amount owed.
11. Liability and Insurance
11.1 You are responsible for insuring your goods against loss or damage while in storage or in transit, unless we have expressly agreed in writing to provide or arrange insurance cover. Any insurance arranged by us will be subject to separate terms and limits.
11.2 Our liability for loss of or damage to your goods arising from our negligence or breach of contract is limited to the lower of the replacement value of the goods or a reasonable market value, subject to any overall cap stated in your Agreement. We will not be liable for any loss that is not reasonably foreseeable.
11.3 We will not be liable for loss or damage resulting from: your own act or omission; inherent vice or defect in the goods; normal wear and tear; atmospheric or climatic conditions; vermin, insects, or pests; or events beyond our reasonable control such as fire, flood, storm, strike, or civil disturbance.
11.4 We will not be liable for loss of profits, loss of business, loss of opportunity, or any indirect or consequential loss arising from or in connection with our services.
11.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited or excluded.
12. Your Responsibilities
12.1 You confirm that you are the owner of the goods or are authorised by the owner to store and move them and to enter into this Agreement.
12.2 You must ensure that goods are adequately packed, labelled, and prepared for storage and transportation, unless we have agreed to provide packing services.
12.3 You must promptly notify us of any change in your contact details. Notices sent to your last known address or contact details will be deemed properly served.
12.4 You agree to indemnify us against any claims, losses, damages, or expenses suffered by us arising from your breach of these Terms and Conditions or from the nature or condition of the goods, except to the extent caused by our negligence or breach of contract.
13. Termination
13.1 You may terminate the storage Agreement by giving the period of notice specified in your Agreement or, if none is specified, not less than 14 days written notice. All charges will continue to apply until the end of the notice period and until the Storage Unit is fully vacated and left in a reasonably clean condition.
13.2 We may terminate the Agreement by giving you not less than 30 days written notice, or immediately if you commit a serious or repeated breach of these Terms and Conditions, fail to pay any amount due, or engage in unlawful or dangerous activities on our premises.
13.3 Upon termination, you must promptly remove all goods from the Storage Unit and settle all outstanding charges. If you fail to remove goods, we may treat them as abandoned and exercise our lien and sale or disposal rights under section 10.
14. Data Protection and Privacy
14.1 We will collect and process personal data about you to manage your account, provide services, take payment, and comply with legal obligations. We will handle your personal data in accordance with applicable data protection laws.
14.2 We may use CCTV and access records for security, safety, and crime prevention purposes. By using our facilities, you consent to such monitoring within the limits of applicable law.
15. Complaints and Dispute Resolution
15.1 If you have a complaint about our services, you should raise it with us as soon as possible, providing full details. We will investigate and aim to respond within a reasonable timeframe.
15.2 If a dispute cannot be resolved through our internal process, either party may pursue any rights and remedies available under law, including court proceedings.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales.
16.2 The courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising from or relating to these Terms and Conditions, the Agreement, or the services provided.
17. General Provisions
17.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
17.2 No waiver by us of any breach of these Terms and Conditions will be considered a waiver of any subsequent breach.
17.3 We may assign or transfer our rights and obligations under the Agreement to another provider, provided that this does not materially affect your rights. You may not assign or transfer your rights or obligations without our prior written consent.
17.4 These Terms and Conditions, together with any written confirmation or Agreement, constitute the entire agreement between you and Storage Hounslow in relation to the services and supersede any previous understandings or agreements, whether written or oral.
